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Apple has responded to reports that the iPhone Duo's inner screen cracks or becomes damaged when the device is opened. According to GSMArena, the company acknowledged that it was aware of the issue in a statement provided to 9to5Mac. Apple has not explained the cause, but it has offered initial guidance to affected users.
Complaints emerge from users
Reports of the damage had previously begun drawing attention on social media and internet forums. Several iPhone Duo buyers complained that the inner screens of their new devices were damaged after the phones were opened.
According to GSMArena's summary, users who reported the issue first felt an obstruction or resistance in the hinge area. When they continued opening the device, a popping sound came from the hinge and the screen was immediately damaged. This sequence of events comes from buyers' reports and is not an official technical conclusion about the cause of the issue.
Apple says it is aware of the issue
In its response to 9to5Mac, Apple said it was aware of reports of damage to the iPhone Duo's inner screen. The company also claimed that the issue affects only a small number of units.
The claim that only a limited number of units are affected was not accompanied by figures in the report. As a result, no details are available on the number of damaged devices, the variants involved, or any specific conditions that might trigger the issue. GSMArena said Apple's claim appeared reasonable when considering estimated device sales, but it did not include sales figures in its report.
Cause has not been explained
Apple did not provide an explanation of what might cause the screen to become damaged after resistance and a sound emerge from the hinge. Without a technical explanation, user reports cannot establish whether the issue originates from the hinge, the display panel, or another part of the device.
The lack of an explanation also means users should not draw their own conclusions about the source of the damage. The available information only indicates a pattern of experiences reported by several buyers and Apple's acknowledgment that the company is aware of the issue.
Users advised to contact AppleCare
The guidance provided is to contact AppleCare, especially as soon as possible after discovering the issue. According to GSMArena, this step may help users obtain a replacement device as soon as replacement units become available.
For iPhone Duo owners who feel unusual resistance when opening the device, these reports are a reason to exercise caution and avoid forcing the hinge. However, GSMArena did not include any additional technical guidance from Apple on how to inspect the device independently or take specific steps to prevent damage. Seeking assistance through official support channels remains the primary recommendation mentioned.
